Conditions of exchanges and returns
According to Decree-Law 24/2014, of 14 February, the customer has access to 14 days in a row. After receiving the order at the address chosen to effect an exchange / return. To do this, just send an email to firstname.lastname@example.org informing the situation.
It is possible to change the size / color if you want the same item or in a situation where the item is defective.
For an exchange / return to be successful, it is mandatory that the item is delivered in perfect condition, in the same way that it was sold.
There are, however, some exceptions, so you need to consider the following:
- The piece must have a label and the necessary hygienic protections;
- Do not show signs of use or washing;
- No odors;
- No stains;
- No changes (sheath adjustments, changes to the part, etc.);
- Deliver the bikini with the corresponding bag.
* Shipping costs for exchanges / returns are at the customer's expense.
Return exchange procedure
As soon as the item arrives at FHARSAI again, it is checked if the product is in proper condition. After the control has been successfully completed, we will contact you by email to finalize the process. If the product chosen to exchange is available we will send the payment details if there is a difference in price. A payment method will be sent to the shipping costs.
After proof of payment and confirmation of the transaction, the item will be sent to the address indicated.
As soon as the item arrives at FHARSAI again, it is checked if the product is in proper condition. After the control has been successfully completed, the return will be made by the same payment method in which the order was placed. Returns have a maximum period of 7 working days to be made after receiving the order.
* If it is not possible to return using the same payment method, the refund will be made by bank transfer.
1. Full name
Email to be sent in case of exchange / return: email@example.com
2. Address where you want to receive the new article
3. Inform if it is an exchange or return
4. Item and size you want to return or exchange
5. Article and size of the article you wish to receive